workday Dealing with difficult staff - 37 - English at Work helps you work with others

Anna's struggling to work with Rachel, the new member of staff at Tip Top Trading. She's becoming more and more difficult and Anna will have to deal with it soon!

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TRANSCRIPT

Narrator




Hello. It's another busy day at the offices of Tip Top Trading…

Denise




And I said no John, not at my age, I'd rather take the bus…

Tom




…yeah Pete, that's great, so we'll deliver 2,000 bananas by Friday. Let's have a beer soon… yeah… cheers mate.

Narrator




But there are two people who are busy annoying each other…

Anna




So you did what? You ordered the second-hand ones?!

Rachel




Chillax Hannah…

Anna




Anna!

Rachel




…they're just oranges…

Anna




…plastic lemons actually.

Narrator




Anna is struggling to work with Rachel, Mr Socrates' favourite Sales Executive, who he's sent in to help out… or hinder more like!

Rachel




Look, I'm off for a cappuccino, everything will be just fine. Ciao.

Tom




Anna, has Rachel gone out?

Anna




Yes.

Tom




She's a bit of a man-eater. She almost ate me once.

Anna




She eats men?

Tom




Well, not exactly. I worked with her in my last job. She was always listening in to other people's conversations and she's always changing jobs. That's why they call her Rachel Rabbit – you know, big ears, always jumping from one job to another.

Anna




Rachel Rabbit! That's funny. So she isn't that good then?

Tom




Oh, useless! She only worked for Mr Socrates because her father threatened to sue the company, after one of our plastic pineapples fell off a shelf and broke his toe. But, better keep that under your hat.

Anna




My hat?

Tom




I mean, keep it secret.

Anna




Oh right, I see. Well, now she's ordered loads of second-hand oranges to send to our new customer in France.

Tom




But they wanted Imperial Lemons?

Anna




I know. I'm not sure what to do, so I'm going to have to speak to Paul about this.

Narrator




Yes it's a good idea to refer up sometimes – ask the boss for advice. Say to him "I'm concerned that Rachel has made a mistake that might affect the business". You might also say "she's not pulling her weight", meaning she's not doing the work she is supposed to do. And you could say "I'm finding it very difficult to work with this person."

Anna




Right. I'll try. There's Paul now… Paul, could I have a word please?

Paul




Of course, Anna. Let's go in my office. Now, how can I help?

Anna




Err, well, it's Rachel.

Paul




Yes, amazing woman. Mr Socrates' favourite.

Anna




I know… but I'm finding it difficult to work with her.

Paul




Oh why's that?

Anna




I'm a bit concerned that she's made a mistake and it might affect our business.

Paul




Golly gosh. Really?! Why's that?

Anna




Well, she's ordered second-hand oranges for our new client in France.

Paul




That's marvellous… isn't it?

Anna




Well, I asked her not to. They wanted lemons… new Imperial Lemons.

Paul




Ah… not so marvellous. Anything else?

Anna




Well, speaking personally, I don't think she's pulling her weight. She doesn't seem to do any work and just keeps going out to buy cappuccinos.

Paul




Well, that's just not on. Look Anna, I will look into this straight away and see if I can sort this out. Thank you for bringing it to my attention. Now, I think you've earned a custard cream.

Narrator




So Anna has expressed her concerns to Paul, the boss. It's up to him to investigate. As long as you have a fair reason to complain about a difficult member of staff, these are some of the phrases you could use:

I'm concerned that she's made a mistake that might affect the business.
She's not pulling her weight.
I'm finding it very difficult to work with her.

I wonder how Paul is going to handle the situation?

Paul




Ah, there you are Rachel. Nice cappuccino? Could you step in to my office for a moment… I'd like a word.

Rachel




Ya, sure.

Denise




Ooh, I wonder what that's all about. Do you know Anna?

Anna




Hmm, no idea.

Tom




She's probably going to get a promotion and a pay rise… and a custard cream!

Rachel




Thanks Paul, ciao. What a great guy he is. Such a great sense of humour! Looks like we're doing some good work Anna!

Anna




Wwwhat?!

Narrator




Oh Anna. I'm not sure Paul has really sorted out your concerns. But don't worry, we're here to help you out. See you next time on English at Work. Bye!

workday Dealing with difficult staff - 37 - English at Work helps you work with others
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